FAQs

Delivery

How long will my order take?

11-17 business days in total: 3-5 business days to process and 8-12 business days in transit. Business days are Monday to Friday.

What does shipping cost?

$7.95 flat. Free on orders of $60 or more, measured after any discount.

Where do you ship to?

The 48 contiguous states and the District of Columbia. Not Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses.

Do you deliver to a P.O. Box?

Yes. P.O. Box orders go by USPS, because FedEx does not deliver to them.

Where does my parcel ship from?

From our supply partner's warehouse in China, direct to your U.S. address. We pay the import duties, so there is nothing extra to pay on delivery.

Returns

How long do I have?

30 days from the day your order arrives.

Do I pay to send it back?

For a change-of-mind return, yes - you pay the return shipping. If the item arrived faulty or is not what you ordered, no - we email you a prepaid label. There is no restocking fee either way.

Do I get the $7.95 shipping back?

Not on a change-of-mind return. Yes, in full, if the item was faulty or we sent the wrong one.

How fast is the refund?

We issue it 5-7 business days after the warehouse receives your return. Your bank then takes a further 3-10 business days to post it.

Can I cancel?

Yes, within 24 hours of ordering, as long as it has not shipped.

Watch bands

How do I know which width I need?

Measure the gap between the lugs of your watch in millimetres - the two points where the strap meets the case. That measurement is your strap width. If it falls between two sizes, take the smaller one.

What does "quick release" mean?

The spring bar has a small lever on it, so you can pop the strap off and a new one on with your fingernail. No spring bar tool needed.

Will a band marked "compatible with" Casio, Garmin or Samsung fit my watch?

It will fit the specific models named in the listing. Those bands are aftermarket parts from independent makers - they are not made or endorsed by Casio, Garmin, Samsung, Omega or Swatch. If your model is not on the list, email us before you order.

The photo shows a watch. Do I get the watch?

No. Band listings are the strap only. Some supplier photographs show the strap fitted to a branded watch head so you can judge the fit and scale - that watch is not included and is not for sale here.

Products

Are these watches waterproof?

We do not state water-resistance ratings in our own words, because we do not hold test reports for them. Treat any watch on this site as not suitable for swimming or diving.

You will notice that some watches have markings printed on the dial or case by the manufacturer - "WATER RESIST", "30M", "50M" and similar. Those are the manufacturer's markings, visible in the photographs. We have not verified them and we do not repeat them as a promise. If the figure matters to you, email us and we will ask the supplier before you order.

Do you have reviews?

Not yet. We opened recently and have not collected any real ones, so there are none on the site. We are not going to invent them.

Why do some listings name another brand?

Because that is the brand name our supplier sells the item under. Style Solex is the shop, not the manufacturer. Where a band is an aftermarket part made to fit someone else's watch, the listing says so.

Payment and account

How can I pay?

By card, processed by Stripe. Full detail on the Payment Policy page.

What will show on my statement?

The charge comes through Stripe. If you see a charge you do not recognise, email us with the date and amount before you dispute it - we can usually identify it the same day.