Refund policy
Last updated 2 October 2026.
The short version
- 30 days to start a return, counted from the day your order is delivered.
- Change of mind: you pay return shipping. Send the item back with any tracked service to the address we give you.
- Faulty or wrong item: return shipping is on us. We email you a prepaid label at no cost.
- No restocking fee.
- Refunds are issued 5-7 business days after our warehouse receives the return.
- The original $7.95 shipping charge is not refunded on a change-of-mind return. It is refunded in full if the item was faulty or we sent the wrong thing.
How to start a return
- Email support@stylesolex.com within 30 days of delivery. Include your order number and which item you are returning.
- If the item arrived faulty or is not what you ordered, attach a photo. That is all we need - we do not ask you to send a faulty item back before we help you.
- We reply within 24 hours with the return address. For a faulty or wrongly-sent item, we also attach a prepaid return label.
- Pack the item and send it with a tracked service (or attach our label if we sent one). Keep the tracking number or drop-off receipt until your refund lands.
Who pays for return shipping
| Reason for the return | Return shipping |
|---|---|
| Changed your mind, wrong size ordered, did not like it | Paid by you |
| Item arrived faulty, damaged, or is not what you ordered | Paid by us - prepaid label emailed to you |
Condition of returned items
For a change-of-mind return, the item must come back unworn, unused, and in its original packaging with any accessories that came with it - box, chain, spare links, tools, instruction card.
A watch that has been worn outside, a strap that has been cut or trimmed to size, or an item missing its original packaging cannot be accepted as a change-of-mind return.
None of this applies to a faulty or wrongly-sent item. If the item is defective or is not what you ordered, send us a photo and we will put it right regardless of packaging.
Exchanges
We exchange for a different size, width or color where we have the alternative in stock. Email us and we will tell you what is available before you send anything back. If the exchange you want is out of stock, we refund instead. Return shipping on an exchange follows the table above.
Cancelling an order
You can cancel for a full refund within 24 hours of placing your order, provided it has not already shipped. Email support@stylesolex.com as soon as you can.
Where returns go
Returns go to our U.S. returns address:
Style Solex Returns
9550 Satellite Blvd Ste 150
Orlando, FL 32837
United States
Please email us before sending anything back - unannounced parcels cannot be matched to an order.
When you get your money back
| Stage | Time |
|---|---|
| We issue the refund after the warehouse receives your return | 5-7 business days |
| Your bank or card issuer posts it to your account | a further 3-10 business days |
Refunds go back to the original payment method. We cannot refund to a different card or account.
Contact
Style Solex - BRIVON FULFILLMENT LLC
1001 S Main St Ste 600, Kalispell, MT 59901, United States (registered address; not a store or returns address)
Email: support@stylesolex.com
Phone: +1 323-457-4214