Payment Policy

How you can pay

We accept card payments, processed by Stripe. Stripe handles the card data; Style Solex never sees or stores your full card number.

We only list payment methods that actually work at our checkout. If a wallet or payment method is not offered when you reach the payment step, it is not available here - regardless of any icon you may have seen elsewhere.

When you are charged

Your card is charged when you place the order, not when it ships. If we cannot fulfil an item, we refund that item in full without you having to ask.

Currency

All prices on this site are in United States dollars (USD). If your card is issued outside the United States, your bank may apply its own conversion rate and a foreign transaction fee. That charge comes from your bank, not from us.

Sales tax

Prices shown on product pages do not include U.S. sales tax. Any sales tax that applies to your delivery address is calculated at checkout and shown to you before you confirm payment.

Import duties

Your order ships from China. We pay the import duties on it, so you will not be asked for a customs charge or handling fee on delivery. If a carrier ever asks you for one on a Style Solex parcel, do not pay it - email support@stylesolex.com first.

On your statement

The charge will appear with a descriptor that includes Style Solex. If a charge looks unfamiliar, email support@stylesolex.com with the date and amount before you raise a dispute with your bank. We can almost always identify it the same day, and a dispute takes weeks to unwind.

Failed or declined payments

If your payment is declined, no order is created and no money leaves your account. Some banks place a temporary authorisation hold that clears on its own within a few business days. If a hold has not cleared after five business days, contact your bank - we have no way to release a hold on an order that was never created.